Payouts timed, not promised Fruit Machine Guide
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Corrections, questions and withdrawal experiences that contradict what we have published are all welcome here. The last of those is the most useful message we get, because our figures are only as good as the next person's check on them.

Editorial

For corrections, factual disputes or anything about the content of a page: editor [at] fruitmachineguide.com. If you are reporting a measurement that does not match your own experience, please include the operator, the approximate date, the payment method and the amount band. We do not publish reader names or details.

Operators and PR

For press, partnership and commercial enquiries: partners [at] fruitmachineguide.com. Two things to save time. We do not accept payment for placement or for a rating, and we do not test on a press account — every measurement is made on an ordinary account opened in a real name with real money. If you want your withdrawal times to look better in our table, the route is to make them faster.

Data protection

For access requests, corrections or erasure of personal data under the UK GDPR: privacy [at] fruitmachineguide.com. We respond within one month. What we hold and why is set out in the privacy policy, and if you are not satisfied you can complain to the Information Commissioner’s Office.

What we cannot help with

We are an independent publication and not connected to any operator, so we cannot access your account, release a withdrawal, reverse a self-exclusion or arbitrate a dispute. If you have a problem with a casino, the route that works is:

  • Complain to the operator in writing — email or the in-account form, not live chat, so there is a record. They have eight weeks.
  • Escalate free of charge to their ADR body, usually IBAS, named in their terms. The decision binds the operator, not you.
  • Report licence breaches to the Gambling Commission. They do not settle individual disputes but they do act on patterns.
  • Take data complaints to the ICO rather than to the ADR body.

If you need support rather than an answer

The National Gambling Helpline is free, confidential and open 24 hours a day on 0808 8020 133. There is more, including the self-exclusion tools and family support services, on the responsible gambling page. Please do not wait for a reply from us if that is what you need — call them instead.

Publisher

Fruit Machine Guide is an independent editorial website about gambling in Great Britain. It is not an operator, it does not accept bets or hold player funds, and it is not licensed by the Gambling Commission — nor does it need to be, as it offers no facilities for gambling. Company and registration details are available on request to the editorial address above.